Start by submitting a return request
Fill out the return request here.
Return Information:
IMPORTANT! Please do not send anything back without contacting us first.
The product should preferably be unopened, in new condition, and in its original packaging.
Return shipping:
Please note: Pickup with our courier service (DPD/DHL/UPS) is only available within Sweden.
If you are returning from outside Sweden, you need to arrange the return shipping yourself. Make sure to use a trackable shipping method (no letters or registered mail). Clearly write your order number on the package.
Return address:
For regular packages:
Umbrella NetCon Sp. z o.o. / HQLights
Skr. Poczt. 44
05-510 Konstancin-Jeziorna
Poland
For larger packages (sent with courier):
Umbrella NetCon Sp. z o.o.
ul. Wschodnia 27
05-500 Chyliczki
Poland
Next step:
Email us and let us know how you wish to return the product. If you're located in Sweden and want us to arrange pickup, tell us which day the package will be ready. We need at least 2 business days’ notice.
A refund will be issued after we have received and inspected the returned item.
PS: If you weren’t satisfied with the product, we’d love to hear your feedback – it helps us improve!